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Task History

This article explains how to view and access the complete task history for individual rooms in the roommaster Web housekeeping module for housekeeping managers.

Overview​

The Task History feature provides a comprehensive view of all tasks that have been assigned to a specific room, including current and past tasks. This feature allows housekeeping managers to review task details, track changes, view comments, and monitor the complete lifecycle of each task associated with a room.

Important Note: Task history displays all tasks for the selected room, including today's active tasks and historical records, providing complete visibility into room maintenance activities.

Accessing Task History​

When Available​

The Task History feature is available:

  • For Any Room - All rooms in the system have accessible task history
  • From Room Record Details - Accessed through the room's side panel
  • Real-time Updates - Includes today's tasks and all historical tasks

Process​

To access the task history for a specific room:

  1. Select a Room - Click on the room you want to view from the room list

  2. Open Side Panel - The room record details side panel will open displaying room information

  3. Click History Button - Locate and click the History button in the side panel

  4. Select Task History - Choose Task History from the available history options

Task History Button

  1. View Task History Modal - A modal window will open displaying all tasks for the selected room

Result​

After accessing task history:

  • Complete Task List - All tasks for the room are displayed in chronological order
  • Current and Past Tasks - Includes today's task and all historical tasks
  • Detailed Information - Each task entry shows comprehensive task data

Task History Information​

Task Overview Display​

The task history modal displays the following information for each task:

  • Task ID - Unique identifier for the task
  • Task Date - The date the task was created or scheduled
  • Status/Type - Current status and type of the task
  • Cleaning Type - The type of cleaning assigned (e.g., checkout clean, stayover, etc.)
  • Assignee - The housekeeper assigned to the task
  • Task Status - Current status of the task (e.g., pending, in progress, completed)
  • Priority - Indicates whether the task has high or normal priority
  • Change Sheets Required - Shows if sheet changes were required for the task
  • Arrivals - Indicates if the room has an arrival scheduled
  • Departures - Indicates if the room has a departure scheduled

Viewing Detailed Task Information​

To view complete details for a specific task:

  1. Click on a Task - Click on any task entry in the task history list

  2. View Task Details - The system displays comprehensive information including:

    • All task information fields
    • Task completion details
    • Assignment history

  3. View Comments - Any comments that were added to the task are displayed

    • Comments from housekeepers
    • Manager notes
    • Task-specific instructions

  4. View Attached Photos - If any photos were attached to the task, they are displayed

    • Photos taken during task execution
    • Before/after photos
    • Issue documentation

  5. Review Change Logs - The change logs section displays each action performed on the task

    • Task creation
    • Status changes
    • Assignment changes
    • Completion timestamps
    • Any modifications made to the task

Result​

After viewing detailed task information:

  • Complete Task Audit - Full visibility into task lifecycle from creation to completion
  • Documentation Review - Access to all comments and photos associated with the task
  • Change Tracking - Clear record of all actions and modifications made to the task

Use Cases​

Review Task History Scenarios​

  • Performance Tracking - Review a housekeeper's task completion history for a specific room
  • Issue Investigation - Investigate recurring problems or complaints for a particular room
  • Audit Trail - Review the complete history of task assignments and completions
  • Quality Control - Monitor cleaning consistency and adherence to standards over time

Task Detail Review Scenarios​

  • Comment Review - Check what issues or notes were reported during previous tasks
  • Photo Documentation - Review attached photos to understand room conditions or issues
  • Change Log Analysis - Track when and why tasks were modified, reassigned, or cancelled
  • Verification - Confirm task completion details and timestamps for reporting purposes

Troubleshooting​

Common Issues​

Task History Not Displaying​

  • Check Room Selection - Ensure you have selected the correct room from the room list
  • Verify Access - Confirm you have the necessary permissions to view task history
  • Refresh Panel - Close and reopen the side panel if data doesn't load
  • System Connection - Check your internet connection and refresh the page

Photos or Comments Not Visible​

  • Check Task Details - Ensure you've clicked on a specific task to view detailed information
  • Verify Attachments - Confirm that photos or comments were actually added to that task
  • Browser Cache - Clear browser cache if images fail to load properly

Change Logs Incomplete​

  • Review Full List - Scroll through the entire change log section for all entries
  • Check Timestamps - Verify you're looking at the correct task by checking the date
  • System Updates - Some older tasks may have limited change log information
  • Contact Support - If change logs are missing for recent tasks, contact technical support

Still Need Help?​

For additional assistance with task history: